Verified facts
What happened
The study is titled “Exploring Customer Experience Perceptions on Cross-Border ECommerce Platforms through E-Commerce Politeness: A Case Study of Electronic Products.”
The record lists I-Ching Chen as author and the International Journal of Economics and Financial Management as the venue.
The publication year is listed as 2026, while publicationStatus is unknown; the available record does not establish peer review.
The item is identifiable through DOI 10.56201/ijefm.v10.no12.2025.pg127.144 and OpenAlex ID W7204466546. No abstract, full text, quotations, methods, or results are retained.
Business relevance
Why it matters
Politeness in cross-border commerce could affect how shoppers interpret support, product information, and problem resolution across language and cultural boundaries, but this record does not show whether the study found such an effect.
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